Yankee Publishing (YPI) is an independent media company that publishes Yankee magazine, the Old Farmer’s Almanac, New Hampshire Magazine, Family Tree Magazine and operates online stores. I was the customer support representative for The Old Farmer's Store, which sells thousands of items, and others. Covid caused massive supply chain and delivery issues during the holiday season. Many items were shipped without tracking numbers, which resulted in extremely frustrated and occasionally abusive customers who were nervous about undelivered Christmas presents. The phone literally never stopped ringing.