I’m excellent at customer support because I’m exceptionally good at solving problems on the fly and I thoroughly enjoy helping people. I can explain complex technical information in a way that nontechnical customers can understand. I’m extremely patient and can handle the most difficult and demanding customers.
Much of my customer support experience came from working at Digital Equipment Corp. and software startup companies where everyone, including the software development group, does whatever is necessary for the company to succeed, regardless of job descriptions. These startup companies include: