My most recent customer support position was at Connection in Merrimack, New Hampshire (previously PC Connection) as IT Operations Specialist (contract). I provided technical support to employees of a billion-dollar company that uses an extremely complex and redundant software infrastructure. I made extensive use of Outlook, Teams, OneNote, Active Directory, Azure, MFA, case tracking software, softphone, and remote login applications.
I operated my own computer refurbishing business for more than ten years and provided technical support to my customers. The websites I created during that time are:
Much of my customer support experience came from Digital Equipment Corp. and other computer companies, including several startup companies at which everyone does whatever is necessary for the company to succeed, regardless of job descriptions. These startup companies included: