Customer Support Summary
Customer Support
I'm a top-performing customer support professional. I have superb communications, interpersonal, and problem-solving skills.
- I can explain complex technical issues in a way that anyone can understand
- I can analyze and solve problems on the fly
- I enjoy helping people
- I’m extremely patient with difficult and demanding clients
- I’ve studied psychology and I can inspire trust and confidence in even the most uncooperative clients
My most recent customer support position was at Connection in Merrimack, New Hampshire (previously PC Connection) as IT Operations Specialist (contract). I provided technical support to employees of a billion-dollar company that uses an extremely complex and redundant software infrastructure. I made extensive use of Outlook, Teams, OneNote, Active Directory, Azure, MFA, case tracking software, softphone, and remote login applications.
- I was the customer service representative for Yankee Publishing.
- I became a certified system manager for 3PL Camelot Software's Excalibur Warehouse Management System.
While I operated my own computer refurbishing business, I provided technical support to my customers. The websites I created during that time are:
Much of my customer support experience came from Digital Equipment Corp. and other computer companies, including several startup companies at which everyone does whatever is necessary for the company to succeed, regardless of job descriptions. These startup companies included: